Refund and Return Policy

Returns

You can return most items within 30 days of delivery for a refund or exchange. To be eligible, an item must be:

• Unused, uninstalled, and in the same condition you received it, ready to resell
• In its original packaging, with all included parts and hardware
• Accompanied by your order number or proof of purchase

You pay return shipping unless the item arrived damaged, defective, or was not what you ordered. We recommend a trackable shipping method, since we can't issue a refund for a return we don't receive.

Non-Returnable Items

• Custom or personalized items, unless they arrive damaged or defective
• Items that have been installed, used, or modified, unless covered by our Warranty

How to Start a Return

Email us at peakdefenseworks@gmail.com with your order number and the item you'd like to return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first.

Refunds

• Once your return arrives, we'll inspect it and email you to confirm whether the refund is approved.
• Approved refunds are issued to your original payment method within 5 business days of inspection. Your bank or card issuer may take additional time to post the credit.
• Original shipping charges are not refundable, except when the return is due to our error or a defective item.
• Items returned used, installed, damaged by the customer, or missing parts may receive a partial refund or be sent back to you.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

If a defect shows up after you've started using the product, it's covered by our Warranty for 60 days from purchase.

Our products are 3D printed, so small layer lines and minor surface texture are a normal part of the process and are not considered defects.

Exchanges

Want a different item instead? Tell us which one when you request your return, and we'll do our best to swap it. If the new item costs more or less, we'll charge or refund the difference. Damaged or defective items are replaced directly as described above.

Order Cancellations

You can cancel an order for a full refund any time before it ships by emailing us with your order number. Once an order has shipped, it can no longer be cancelled, but it can be returned under this policy.

We may cancel and fully refund an order if an item is unavailable, if the order appears fraudulent, or if the item cannot be lawfully shipped to the delivery address. See our Shipping Policy for shipping restrictions.

Billing Questions

If you see a charge you don't recognize or have a problem with an order, please contact us first. We respond to every message and can usually resolve billing issues faster than a card dispute.

Contact

• Email: peakdefenseworks@gmail.com
• Mailing address: Peak Defense Works, 55 N Merchant Street, PO Box 811, American Fork, UT 84003

See also our Warranty, Shipping Policy, Terms and Conditions, and Privacy Policy.